SCE Coaching Academy Grievance Policy

SCE Coaching Academy seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

 

• A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an If participants are not comfortable approaching the individual, they can proceed to step 2.
• If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the Director of Education within 2 The Director of Education will review the issue and talk to the student within 2 days of receiving the complaint. The Director of Education will work with all parties involved to resolve the issue.
• If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Cheryl Thacker at directorofeducation@scecoachingacademy.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 3 All appeal decisions are final.